1. Terms of shipment:
When you place an order, please choose a shipping method and pay for the order including the shipping fee.We will send the items within 5-10days once your payment is completed.We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. we will declare actual value to customs,Please note that buyers are responsible for all additional customs fees,brokerage fee, duties, and taxed for importation into your country .These additional fees may be collected at time for dlivery. we will not refund shipping charge for refused shipments. The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
2. Shipping Companies:
We support shipment by EMS, UPS, DHL, FEDEX, TNT, If you need help selecting a fast and reliable shipping company, please contact us deirect and we will do our best to help.
3. Returns Policy:
We do our best to serve our customers the best that we can. We will refund or keep items not as described if you return the items within 7days. However, the buyers should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss. The buyer will be responsible for the shipping fees to return the items.
4. Sizing or Fit Issues:
As all of our dresses are hand sewn and customer tailored, the finished gown may very by approximately 1inch in the specified measurements. To ensure that your dress will still fit your perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
5. Color Mismatch:
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc.However, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services. If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.